Effective date: March 23, 2026
Last reviewed: March 23, 2026
This page applies to the Simplebks website, marketing pages, web application, mobile application, administrator tools, APIs, free business tools, support channels, and related services that link to or reference this policy.
1. Scope
This policy explains how Simplebks handles subscriptions, invoices, billing cycles, renewals, plan changes, cancellations, refunds, credits, payment disputes, and collection-related issues for paid services unless a separate written commercial agreement says otherwise.
2. Plans, Quotes, and Commercial Terms
Simplebks may offer monthly, annual, promotional, custom, partner, or otherwise structured commercial plans. Charges may be billed in advance for the selected billing period. Feature access, user limits, branch or outlet allowances, support scope, and entitlement levels depend on the plan or commercial proposal you accept.
3. Who Can Manage Billing
The workspace owner, account administrator, or another person authorized by the customer organization is responsible for selecting plans, approving charges, maintaining billing details, and making cancellation or downgrade decisions on behalf of the business.
4. Trials and Promotional Access
We may offer free trials, pilots, discount periods, or promotional access. Unless expressly stated otherwise, those offers are temporary, may include limited features or support, and may end automatically when the offer period expires.
5. Renewals and Recurring Charges
Where recurring billing applies, subscriptions may renew automatically for the next billing period unless cancelled before renewal. You are responsible for keeping billing details current and ensuring that your payment method can be charged when due.
6. Upgrades, Downgrades, and Plan Changes
If you upgrade, new pricing or prorated charges may apply immediately or from the next billing date, depending on the commercial setup. If you downgrade, lower pricing or reduced feature access may apply immediately or at the next renewal, depending on plan mechanics and implementation.
7. Failed Payments and Delinquency
If a payment fails, we may retry collection, request updated payment details, send reminders, limit premium features, or suspend paid access until the issue is resolved. Repeated non-payment may result in service restriction, plan downgrade, deactivation, or cancellation.
8. Cancellations
You may cancel recurring renewal before the next billing cycle. Cancellation generally stops future renewal charges but does not automatically reverse charges already incurred, work already delivered, or paid periods already started.
Depending on the plan design and payment status, access may continue until the end of the paid period or may be restricted earlier where the offer, contract, or delinquency status allows it.
9. Refunds and Credits
Except where required by law or expressly approved by Simplebks in writing, fees already paid are non-refundable. This includes partially used billing periods, onboarding or setup effort already delivered, prepaid periods that have started, and services already consumed.
We may choose, at our discretion, to issue a credit, partial refund, or service extension in limited circumstances such as duplicate billing, a clear billing error, or a material service issue that we determine warrants remediation.
10. Taxes, Processor Charges, and Duties
Displayed fees may exclude taxes, levies, bank charges, processor fees, withholding obligations, or similar charges unless we clearly state otherwise. You are responsible for applicable taxes and government charges associated with your purchase, except taxes based on our net income.
11. Chargebacks and Payment Disputes
If you believe a charge is incorrect, contact us first so we can investigate quickly. Filing a bad-faith chargeback after legitimate service delivery may result in suspension, loss of service access, recovery action, or future account restrictions.
12. Collection and Enforcement
Where amounts remain overdue, we may use reasonable internal or external collection measures, suspend access, or require settlement before restoring premium service.
13. Contact
Billing questions, cancellation requests, and refund discussions should be sent to [email protected].